Now more than ever, credit union professionals are embracing a dual role:
keeping your institution strong while providing support for your members.
Leverage our Strengths
We understand the balance required to negotiate a debt while empowering the debtor with information to adjust to a new financial reality. We believe it is both practical and possible to apply best practices in debt collection that preserve member relations and protect your assets.
While a portion of your assets can be quantified on a spreadsheet, your team is your greatest asset and qualifies the strength of your organization. Are your credit and recovery professionals at capacity to effectively manage the volume of delinquencies? If so, our trained and professional collectors will resume open communication to keep your debtor/member engaged on the way to achieving a resolution.
Your customers take pride in credit union membership and look to you for support, especially when facing personal or business financial hardship. Leverage our strengths to stay strong for your members.
“As long as we have done business with NCC, I’ve never received a complaint from a debtor .”
Professional and trained collectors achieve national reach from four call centers. While not every state requires licensure, we are licensed and insured in every state that does.
To optimize collection probability, advanced technology streamlines account placement and produces more accurate information to generate more initial contact. Technology facilitates
- Online Report Management
- Waterfall Skip Tracing
- Credit Reporting & Monitoring
Information and site security strategies are critical to properly manage personal information and your financial returns. Our systems meet the control and reporting requirements for these industry standards:
- PCI DSS Level 4
- ISO/IEC 27001
Each collector is carefully assessed, trained and monitored. Click here to lean more about staff qualifications and Quality Assurance Programs.
Streamlined Account Placement
Accounts may be placed electronically, by fax or mail and customer support is always available via phone or email. Your customer service representative facilitates account placement and personally manages your account.
Our experience and depth of knowledge concerning the laws governing third-party debt collections makes us a reliable resource and dependable service provider.
Consulting & Customization
These services include account assessment, procedural review, report design and customized programming. Utilizing our data management and work flow processes, transitioning your collection accounts is streamlined and seamless.