Strengths for Credit Unions

 “As long as we have done business with NCC, I’ve never received a consumer complaint .”

Leverage our StrengthsLeverage our strengths to stay strong for your members

We understand the balance required to negotiate payment while empowering your member with information to adjust to a new financial reality. We believe it is both practical and possible to apply best practices in recovery strategies that preserve member relations while protecting your assets.

While a portion of your assets can be quantified on a spreadsheet, your team is your greatest asset and qualifies the strength of your organization. Are your credit and recovery professionals at capacity to effectively manage the volume of delinquencies? If so, our trained and professional specialists will resume open communication to keep each member engaged on the way to achieving a resolution.

Your customers take pride in credit union membership and look to you for support, especially when facing personal or business financial hardship. Leverage our strengths to stay strong for your members.

 Now more than ever, credit union professionals are embracing a dual role:

keeping your institution strong while providing support for your members.

Consider our capabilities to leverage leading edge technology, exceed industry standards and provide exceptional customer service while optimizing your recovery results.

Prime-time coverage includes every time zone across the nation.Call Center Network

Professional and trained recovery specialists achieve national reach from three call centers. While not every state requires licensure, we are licensed and insured in every state that does.

Quality Assurance

Each specialist is carefully assessed, trained and monitored. Click here to lean more about staff qualifications and Quality Assurance Programs.

Integrated TechnologyTechnology

Integrated technology streamlines account placement and produces more accurate information, generates more initial contact and optimizes recovery efforts. Technology facilitates

  • Data Transfers & Account Placement
  • Data Analysis
  • Credit Reporting & Monitoring
  • Outbound Campaigns
  • Online Report Management

ISO-27001 & SAS – 70 CertifiedCompliance

Regulatory Expertise

Our experience and depth of knowledge concerning the laws governing third-party debt collection makes us a reliable resource and dependable service provider.

Standards & Controls

Information and site security strategies are critical to properly manage personal information and your financial returns.  Our systems meet the control and reporting requirements for these international standards:

  • PCI DSS Level 4
  • ISO/IEC 27001
  • SSAE-16

Consider joining our team.Customer Service

Account Placement

Accounts may be placed electronically, by fax or mail and customer support is always available via phone or email. Your customer service representative facilitates account placement and personally manages your account.

Consulting & Customization

These services include account assessment, procedural review, report design and customized programming. Utilizing our data management and work flow processes, transitioning your collection accounts is virtually seamless.

Contact us to learn more.